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Welcome to Essa Township

Township of Essa Administration Centre

5786 County Road 21 | Utopia, ON L0M 1T0

Phone: 705-424-9917 Fax: 705-424-2367

Office Hours: Monday through Friday 8:30 am to 4:30 pm

Skip Navigation LinksTownship of Essa > Complaints

Complaints about Municipal Staff


What is a complaint?


A complaint is an expression of dissatisfaction about the action or lack of action taken, operations, facilities or the service provided by the Township o​f Essa or by a person or body acting on behalf of the Township of Essa. All complaints filed necessitate a response. Complaints imply that the complainant is unhappy with the service received and that they require a follow up response in regards to the issue.​

​Concerns can be resolved in an informal manner with responsible staff. Complaints are expressions of dissatisfaction about the action or lack of action taken, operations, facilities or the service provided by the Township of Essaor by a person or body acting o​n behalf of the Township of Essa. All complaints filed necessitate a response.

Complaint Policy

Please see the A07-09 Municipal Complaint Policy for further information.

How can a complaint be submitted?


A formal complaint form will be made available for this purpose. The form can be completed and submitted by:
  • Mail to the Township of Essa Administration Centre, 5786 County Road 21, Utopia ON L0M 1T0
  • In person at the Administration Office
Privacy

Complaints will be processed in accordance with the Municipal Freedom of Information and Protection of Privacy Act and other applicable legislation. The identity of the complainant and any associated personal information that could lead the complainant to be identified will be made known only to those who require the information to assess the complaint effectively. All participants in the complaints process will keep the personal information of the complainant confidential except where required by law.

Formal complaints cannot be anonymous.

What is not deemed to be a formal complaint?


Regular feedback is encouraged and an important part of quality customer service. Feedback of a positive or general nature, comments on a service or facility that do not require a response, or requests for service, are not complaints. ​ Regular feedback includes the following:
  • Compliment: an expression of appreciation for satisfactory or above-satisfactory service.
  • Feedback: input from a client providing input or ideas.
  • Service Request: a request for a specific service provided by the Township of Essa​.​​

Complain​​ts about Council

For complaints in relation to a breach in the Council Code of Conduct or the Conflict of Interest Act, please refer to the Code of Conduct page on our website.​