Municipal Water and Sewer
The Township's Water and Sewer
systems are operated under contract with the Ontario Clean Water Agency (OCWA). For any concerns or difficulties experienced with: flushing of the lines, water discolouration, water pressure, sewers or work in your area should be addressed to OCWA., at 1-866-775-7712, during normal business hours. If a
response is not received from OCWA during normal business hours, please contact
the Executive Assistant to the CAO / Public Works Department.
To report a Water and Sewer move out/in, billing inquries, account balances and/or disconnects, please contact the Accounting / Utilities Co-ordinator at 705-424-9917 ext 127.
If you require assistance
after hours or in an emergency, please contact OCWA at
1-800-461-9675. *Prior to contacting OCWA, please review the following to avoid unnecessary charges*
All owners of property shall maintain in proper order and repair, at the owner's expense, the private water service and its fixtures and appurtenances between the water shut off valve/ property line and the building.
Most water disruption or leakage problems are situated within the private water service or plumbing system inside the building, so the owner of the property is responsible for repairing such private water service, at the owner's expense.
The Ontario Clean Water Agency (OCWA) should only be called if the owner or their plumber has determined the problem is related to the watermains/ distribution system out on the street. To assist you in determining if this is the case, please contact one or more of your neighbours in close proximity to see if their water supply is disrupted as well. If so, then contact OCWA.
Municipal Sanitary Sewers
All owners of property shall maintain in proper order, including; cleaning, repairing and replacement of the sanitary sewer service from the building to the sanitary sewer main on the street, including the section from the property line to the sanitary sewer main within the road allowance, at the owner's expense.
Most sanitary sewer back-up problems are situated within the sanitary sewer service or plumbing discharge system inside the building for which the user of the property is required to maintain and repair, at the owner's expense.
The Ontario Clean Water Agency (OCWA) should only be called if the owner or their plumber has determined the sewer back-up problem is related to the sanitary sewer main on the street. To assist you in determining if this is the case; please contact one or more of your neighbours in close proximity to see if they are experiencing a similar sewer back-up problem. If so, then contact OCWA.
Be aware that if OCWA is called out for investigation and it is found that the problem is related to the private water service or the sanitary sewer service for which the owner of the property is responsible to keep in good working order and repair, the owner of the property shall be invoiced for OCWA's call out, which can be quite significant for after regular hours, public holidays and weekend call outs.